Emergency service in case of passport loss

What should I do if I lose my passport? What to do if you have lost your passport, or it does not have enough visas that you urgently need to enter and exit your chosen countries. Without a passport and visa, you will not be able to provide your personal data on the spot or leave the country. Therefore, in case of loss of your passport, you will need a new identity document and, of course, a new valid visa. We will be happy to help you with this.

In case of loss of your passport, you can easily order our emergency service online at the end of your order.

Emergency Service Buch-Dein-Visum.de ensures that all visas that have not expired yet will be replaced. The cost of re-issuing visas is canceled. We can also do our best to help you get a temporary or new passport - even if you are abroad. However, we cannot directly issue a new passport for you, as this requires you to personally submit documents in Germany. If you have any questions, please contact us.

We recommend that you order an emergency service as an additional service when ordering a visa, as we will be able to provide you with qualified and quick assistance if you lose your passport or visa. You can use the emergency service for an additional fee of EUR 20.00 per person. Employees Buch-dein-Visum.de It will help you to restore all valid visas ordered through Buch-Dein-Visum.de.

• You have ordered a service from us - by phone, in a chat with a client, by e-mail or as an additional service when placing an order
• The current visas were issued and received through the website Buch-dein-Visum.de
• The individual visa is still valid
• You can provide evidence of the loss or theft of your passport
• The passport is lost, stolen or damaged between the time it is returned to you and the end of the trip (or, in the case of a multiple entry visa, before the expiration of the visa)

To initiate an emergency service, follow these steps:

1. Notify us about the use of the service and inform us about the loss of your passport by phone or email.
   Please prepare your order or invoice number.
2. We will send you all the forms required for registration. Send us all the completed forms and copies of supporting documents, as well as the completed loss report. Note: Make copies of the passport payment receipt and a statement to the police confirming the fact of loss, theft or damage to the passport, and send them to us along with the rest of the documents.
3. As soon as we receive your order, we will start processing your request. We will restore the lost passport/visa as soon as possible and will inform you about the processing progress.

We offer a courier service exclusively for our customers. It operates in many cities, including Cologne, Bonn, Bruhl, Hamburg, Frankfurt am Main and Munich. The visa and passport will be delivered directly to your home. If you live far from one of these cities, please contact our support team. We will find a solution together!